WhatsApp integration by TimelinesAI

TimelinesAI turns Bitrix24 into your WhatsApp command center. Every WhatsApp conversation your team has — inbound and outbound — appears as activity on the matching CRM contact, deal, or lead. Your team can reply, broadcast, or automate responses directly from inside Bitrix24, on the WhatsApp numbers they already use.


WHAT YOU GET

WhatsApp on every CRM details form. Open a contact, deal, or lead and the full WhatsApp conversation is there in the "WhatsApp" tab. Click "Send WhatsApp" on the toolbar to reply without leaving the CRM.

Multiple WhatsApp numbers, one team inbox. Each agent keeps their own WhatsApp number. The Send WhatsApp toolbar shows an account picker so reps reply from their own line — customer never sees a different number.

Open Channels integration. WhatsApp customers appear in Bitrix24 Contact Center as Open Channels chats. Your support team handles WhatsApp through the same composer they use for Bitrix Live Chat, Telegram, and Instagram.

Bizproc workflow automation. Add the "Send WhatsApp message" robot to any workflow — fire welcomes on contact-create, follow-ups on deal-status-changed, reminders on schedule. Native Bitrix24 Bizproc, no glue code.

Mass-send broadcasts. Send to up to 200 contacts at once from any CRM list — Contacts, Deals, or Leads. Per-recipient delivery status reported back to Bitrix24.

Attachments, voice, PDFs. Send and receive images, documents, and voice notes. Inbound attachments are saved to the contact timeline; outbound files are delivered as native WhatsApp media.

Subscription status in Settings. Plan, message quota, and trial/past-due state visible at a glance, with one-click renewal when the workspace runs out.

Bank-grade security. Public API tokens encrypted with AES-256-GCM at rest. OAuth tokens auto-rotate. Cross-tenant access domain-pinned per Bitrix24 account.


WHO IT'S FOR

Sales teams running WhatsApp outreach. Support teams handling WhatsApp tickets in a shared inbox. Marketing teams running WhatsApp broadcasts and templated sequences. Operations teams automating customer touchpoints via Bizproc.


REQUIREMENTS

A TimelinesAI workspace with at least one connected WhatsApp number. Free trial available — sign up at app.timelines.ai. Bitrix24 administrator permission to install Market apps.